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Noticeboard

If you want to book an non-urgent appointment online see under "Online Services" below. In order to use this service you need to register for it. Forms for this are available at the reception in the Vale Centre.

Appointments

circled_dayIn order to ensure our primary healthcare team provides an effective and efficient service, all requests for semi-urgent appointments (i.e. within two working days and  house visits) are assessed by a member of our nursing team. Requests made for an appointment within two working days will be passed to the nursing team who will call you back to discuss your request and arrange an appropriate appointment.

If you have any difficulties using a telephone, you may e-mail us with a request for an urgent appointment giving details of your symptoms. One of our nurses or doctors will then e-mail you with advice or details of an appointment. E-mail to

GG-UHB.GP85403dutyadmin@nhs.net

 

Urgent/emergency cases will always be seen on the same day. Requests for less urgent appointments can be made with the receptionist between 08:00 - 18:00.

Where possible, return appointments should be arranged with the receptionist before leaving the surgery.

Please note we operate a 15 minute appointment system for both doctors and nurses. A longer appointment time is given to more complex procedures and chronic disease management.

Online Booking of Appointments

You can book your own routine appointment online on a day and at a time that suits you. If you would like to use this service, ask our reception team for a form to give you access to this service.

Extended Hours

An extended hours service is currently provided on Monday, Tuesday and Thursday evenings between 18:00 - 18:30. This service is for pre-booked appointments only.

Reviews

The practice operates a recall programme for patients with ongoing chronic illness and we will contact patients by telephone or letter to advise when a review appointment is due.

Telephone Consultations

Our doctors and nurses also provide a number of telephone consultations in their surgeries. These are 5 minute appointments and the doctor or nurse will call you back on the number you provide at an agreed time. It is important that you are available at the agreed time: if not you will be required to make another appointment.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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